Hearfocus - Terms & Conditions

The Hearfocus website is a trading style of Hearing Health And Mobility Ltd, trading as Hearfocus.



If you are not completely satisfied with your purchase please inform us within 5 working days of receipt and return the goods to us within 14 days. We do not pay for the return of goods or refund any postage costs only the product cost.

Goods should be returned to:
Hearing Health and Mobility Ltd
2A Merthyr Road
South Wales
CF14 1DG

We will refund the cost of the goods only.

We charge a restocking fee of 50% of the catalogue price for the return of made to order bespoke goods unless the product is faulty. Where we have substituted an item then we will pay for the return. 


Delivery And Costs

Most items are dispatched within 2-3 working days but some items may take longer.

We currently only delivery to addresses in the United Kingdom and Northern Ireland.

Current delivery charges are as follows

Hearing aid batteries - £4.17 for 1 x double pack & 4 x double packs



The prices are subject to change at any time.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods after you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

By clicking the 'Pay and Complete' button in the checkout process you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.

All orders placed by you, and purchases of goods by you from us are subject to acceptance by us. We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.


Website Information & Product Descriptions

All of the information supplied on this website is for general informational and educational purposes only and is not to be taken as medical advice.

We have taken care to ensure that product descriptions are as accurate as possible and reflect the product in the image shown, but should you have any reservations please contact us before ordering.


Not Happy?

Please call us on 0345 602 5083 or email us at info@hearfocus.co.uk


Telephone Communication

All calls may be recorded for training or monitoring purposes


Contacting Us

If you need to contact us, please email us on info@hearfocus.co.uk

Alternatively, you can call on 0345 602 5083

Company Details
Registered Office: Head Office -  

59-61 Cowbridge Road East, Cardiff, CF11 9AE.
Company Registration in England: 3957170
VAT Registration: 745 6683 93