Careers With Hearfocus

Contact Centre Team Manager

Have you got considerable people management experience to grow and manage high performance office-based support teams?

As one of the UK’s leading independent hearing health care companies, we are expanding and growing in all parts of our business.

We are pleased to share that a fantastic opportunity has arisen within our Cardiff Bay head office for an experienced Contact Centre Team Manager - to lead and manage a passionate team of patient support and audiology support assistants, who all have a ‘can-do’ attitude and realise the importance of putting our patients at the centre of everything we do.

This role requires applicants to have considerable people management experience of working in an office-based customer care / contact centre management role. In order to be successful, you must have excellent IT skills and be able to evidence how you have proactively grown and managed teams - to strategically get the best from your department.

If you fit this criteria, please get in contact for more information and an informal chat, by emailing your CV to Lisa.barnett@hearfocus.co.uk

Patient Support Assistant

As part of our operation, we are recruiting for a Patient Support Assistant, to provide friendly, effective and proactive office-based support to our patients, operating in conjunction with our network of fully qualified Hearing Aid Audiologists around the UK. We are looking for candidates who are confident and effective at communicating with customers via phone, email, chat and other digital platforms to provide a fantastic interaction that makes our patients’ day.

Duties will involve delivering an excellent service to all customers by providing first-line patient support, including resolving any issues or requests; making patient-satisfaction follow-up calls; providing customer information and assistance and making changes to Audiologists’ diaries.

Every one of our patients is personally known to us by name and benefits from an individual solution that improves their quality of life. This means that confidence, reliability and an engaging, inquisitive disposition will be your greatest assets.

The experience you’ll bring to the team.

You will have a friendly, approachable, and understanding nature.

Good literacy, numeracy and verbal communication skills

Have a positive ‘can do’ and hardworking attitude.

Demonstrates trust, openness and respect in dealings with people.

Committed and reliable.

Honest, acts with integrity and takes responsibility for own actions.

Comfortable using digital communication platforms – email, phone systems etc

Experience of working in a customer service environment is preferable. However, this is not essential since we provide on-the-job training.

For more information contact Lisa Barnett, HR Manager.

Email Lisa your CV and contact details to: lisa.barnett@hearfocus.co.uk

Audiologist Support Assistant

As part of our operation, we are recruiting Audiologist Support Assistants, to provide office-based support to our network of fully qualified Hearing Aid Audiologists, who are geographically based around the UK, providing a domiciliary care service (visiting clients at their homes).

We consider ourselves to be “one family”, operating with small mixed teams in a friendly, welcoming and supportive family environment.

Main Responsibilities:

We are looking for candidates who are confident in making outbound calls to deal with telephone enquiries from clients who have already responded to our marketing messages or reputation.

Duties will involve managing Audiologists’ diaries as well as interacting with patients. Therefore being organised in journey planning and possessing good clear diction over the telephone is necessary.

Skills, Knowledge & Experience:

• Organised

• Excellent inter-personal skills, in order to build rapport with our clients and Audiologists.

• Self-motivated in order to provide outstanding customer service and deliver results

• Ability to work on your own as well as part of a team

• Working knowledge of Microsoft outlook, word and excel

Experience of working in a sales or customer service environment is preferable. However, this is not essential since we provide on-the-job training.

For more information contact Lisa Barnett, HR Manager.

Email Lisa your CV and contact details to: lisa.barnett@hearfocus.co.uk

Are you a 'can-do' Audiologist / RHAD who is looking for a new and exciting challenge?

As one of the UK’s leading independent domiciliary hearing health care companies, and as part of our exciting growth plans, we’re looking to grow our national network of professional audiologists, and our service and fitting agents.

Our mission is to provide the very “best-in-class” domiciliary audiology care, and testament to this is our excellent Trustpilot rating.

Our core values our embedded in our company culture and the way we serve our patients:

Honesty

Empathy

Ambition

Respect

Forward Thinking

Openness

Communication

Understanding

Structure

Are you exceptional?

To join us, you’ll need to be customer-centric and an all-round hearing care professional, who’s able to build strong rapport and long-term relationships with patients.

We’ll provide you with all the support you need to work in the field, but you’ll need to also be a resilient and enthusiastic self-starter, with a ‘can-do’ attitude. And as being part of the Hearfocus family is vital to your and our success, you must be a team player too.

You’ll reap the rewards

Outstanding opportunity to grow your passion
Provide truly independent hearing care
Work with like minded colleagues
Join a fast growing business
Dynamic and innovative

We can promise you a great remuneration package modelled around you and your career. And you can expect the usual carrots – high rates of commission, car allowance, pension and up to 34 days holiday.

For more information contact Lisa Barnett, HR Manager.

Email Lisa your CV and contact details to: lisa.barnett@hearfocus.co.uk