Important Coronavirus Information

IMPORTANT CORONAVIRUS UPDATE – 7th April, 2020

**In line with Government guidance to combat the spread of COVID-19, we will not be making home visits for the next few weeks**


At Hearfocus your health and wellbeing is our number one priority

Please rest assured that we will of course continue to do all we can to ensure you enjoy the benefits of better hearing at this time. And we realise, in these isolating times, it’s even more important for you to be able to keep in touch with family and friends on the phone, and to be able to hear the TV and radio. We hope you can take pleasure in these simple joys.


If you need help with your hearing aid

  1. Call us

If you are experiencing any problems with your hearing aid, or need help, please call us on 0345 602 5083. Although all our team members are now home-working, we’re still taking your calls during our usual hours of 9am - 6pm Monday to Friday, and 9am – 1pm on Saturdays. 

  • Our clinical expert will call you

If our customer service team can’t help with your query, we will get one of our clinical experts to call you to talk through the problem and take you through some easy solutions.

  • We’ll show you by video

If we think it will help, we’ll use a video call, like Whatsapp, Facetime or Skype, to show you what you need to do. We’ve also created a youtube channel especially for our customers, with easy to follow guidelines on how to fix common issues with all styles of hearing aids. Just click here to go to the channelhttps://www.youtube.com/channel/UC94IkplG90dDE7sBMAqsdgA/videos

  1. Service/repair your aids from a distance

 

If all else fails, please call our dedicated customer support team on (0345 602 5083) and they will assist you in any way we can.


Hearing aid batteries delivered through your door

Don’t worry, you won’t run out of hearing aid batteries with our mail-order service. We are continuing to process all battery and accessory orders (subject to stock being available) and we are sending out all orders daily.

Order your batteries on our website or by calling us on 0345 602 5083. Wherever possible, we’d be grateful if you could order online to free up our team to help customers with their hearing problems. We’ll post out for delivery through your letterbox, and remember, we offer free delivery on multi-pack orders of 6 packs and above.

Order your hearing aid batteries here:

https://www.hearfocus.co.uk/buy-hearing-aid-batteries


Take care of yourselves

In these uncertain and ever-changing times, we’re constantly reviewing how we can best help our hearing customers, so please do check back regularly for more information as the situation changes.