Your Health & Coronavirus
IMPORTANT CORONAVIRUS UPDATE – 24th March, 2020
**In line with Government guidance to combat the spread of COVID-19, we will not be making home visits for the next few weeks**
At Hearfocus your health and wellbeing is our number one priority
Please rest assured that we will of course continue to do all we can to ensure you enjoy the benefits of better hearing at this time. And we realise, in these isolating times, it’s even more important for you to be able to keep in touch with family and friends on the phone, and to be able to hear the TV and radio. We hope you can take pleasure in these simple joys.
If you need help with your hearing aid
- Call us
If you are experiencing any problems with your hearing aid, or need help, please call us on 0345 602 5083. Although all our team members are now home-working, we’re still taking your calls during our usual hours of 9am - 6pm Monday to Friday, and 9am – 1pm on Saturdays.
- Our clinical expert will call you
If our customer service team can’t help with your query, we will get one of our clinical experts to call you to talk through the problem and take you through some easy solutions.
If we think it will help, we’ll use a video call, like Whatsapp, Facetime or Skype, to show you what you need to do. We’ve also created a youtube channel especially for our customers, with easy to follow guidelines on how to fix common issues with all styles of hearing aids. Just click here to go to the channel - https://www.youtube.com/channel/UC94IkplG90dDE7sBMAqsdgA/videos
- We will pick up from your doorstep
If all else fails, and for essential needs only, we will send one of our clinical experts to your home to pick up your hearing aid from your doorstep to service it. For your wellbeing and the wellbeing of our colleagues, please note that these visits are when we cannot resolve your problem any other way, and when we visit, we won’t be making face to face contact with you.
Instead, we will ask you to leave your hearing aids on your doorstep and our clinical expert will collect them, service them and return them to your doorstep, under strict hygiene guidance that will explain to you fully if you need this service.
Hearing aid batteries delivered through your door
Don’t worry, you won’t run out of hearing aid batteries with our mail-order service. We are continuing to process all battery and accessory orders (subject to stock being available) and we are sending out all orders daily.
Order your batteries on our website or by calling us on 0345 602 5083. Wherever possible, we’d be grateful if you could order online to free up our team to help customers with their hearing problems. We’ll post out for delivery through your letterbox, and remember, we offer free delivery on multi-pack orders of 6 packs and above.
Order your hearing aid batteries here:
Take care of yourselves
In these uncertain and ever-changing times, we’re constantly reviewing how we can best help our hearing customers, so please do check back regularly for more information as the situation changes.